As professional florists, we guarantee your satisfaction with every order sent through The BloomBox for delivery in the United States and Canada and on all FTD branded products.If you are not satisfied with the purchased product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 7 days of receipt of your order. You may call, come in person, or email us. Our number one goal is your satisfaction. Also, please note that although we will always strive to produce exactly what you have ordered it may be necessary at times to substitute. We do this to ensure that every order we make has only the freshest flowers available and at the same time stays true to what our market expects for quality and style. If you have any questions regarding this policy, please feel free to contact us.