Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments, inquiries and as professional florists we guarantee your satisfaction with every order sent through The BloomBox for delivery in the United States and Canada. If you are not satisfied with the purchased product, we will send a replacement or pick up the design and refund the full purchase price. All you need to do is notify us within 7 days of delivery of your order. You may call, come in person, or email us. Our number one goal is your satisfaction.
Also, please note that although we will always strive to produce exactly what you have ordered it may be necessary at times to substitute. We do this to ensure that every order we make has only the freshest flowers available and at the same time stays true to what our market expects for quality and style. If you have any questions regarding this policy, please feel free to contact us or review our substitution policy below.
Weddings are exempt from this guarantee and are subject to our wedding policies only. These policies are discussed at the time of booking and supersede our normal guarantee.
Same Day Delivery: If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. Currently we are closed Saturdays and Holidays. Please note we do not guarantee same day delivery. Due to extreme weather that is abundant in Manitoba our store always calls recipients before delivery with the exception of deliveries to the hospital and businesses. This helps ensure that your arrangement spends as little time as possible exposed to potentially harmful weather conditions. At no time will we leave flowers with a neighbor, on the step outside or allow an arrangement be loaded for delivery unless the recipient has been contacted. Due to the above factors that are out of our control we do not guarantee delivery times although we will do our best to accommodate requested delivery times when possible. When sending orders to other cities, we do our best to work with florists that have the same policy and their own delivery vehicles. If you have any questions regarding this policy please contact us.
Specific Times: We are unable to guarantee delivery at a specific time. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours. Please feel free to give us a call or check our social media for special hours.
Funeral Homes: These orders are our very highest priority and we suggest the best practice is to call us directly for these orders at 1-800-665-1037 or (204) 726-0382. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know which funeral home is looking after the service we will help you find that information. We normally contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. For deliveries regarding services on the weekend, please call us directly so we may accommodate your order.
Weekend Delivery Policy: We are currently closed on Saturdays and Sundays. Please contact us directly by phone regarding orders for special occasions falling on a Saturday or Sunday so we can accommodate your order.P.O. Boxes: We are unable to deliver flowers to a P.O. Box. If it is a property outside of Brandon or Shilo that does not have a street address, please contact us directly at 1-800-665-1037 or (204) 726-0382 and we may still be able to delivery your flowers for you.
Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are sometimes unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (800) 665-1037 or (204) 726-0382 and we will do our best to help you.
Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order. The name of who is sending the flowers is required as it is our shop policy not to deliver anonymous flowers, no exceptions.
Taxes & Pricing
- Sales tax will be displayed in the checkout if applicable.
- Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.
Fresh Flowers: At The BloomBox we are committed to delivering your important emotional sentiments as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible but are subject to what we have available at the time of the order..
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.